POLICY

Garments that have been worn, washed, tags removed, have a distinct odour, or returned outside of the time frame will not be accepted.

You are limited to one outfit refund per order. Multiple outfits will not be accepted. we can exchange multiple sizes, but wont do multiple FULL outfit returns on an order.

No returns on accessories or swimwear for sanitary purposes. if these items are returned you will not be refunded for them

We do not cover return postage

We will be comparing the scent of your garment to the stock fabric. If a distinct odour is detected(Including, but not limited to: Detergent, Cigarette Smoke & Perfume), we will not issue a refund. You will have to pay for postage of an unaccepted garment if you want it returned.

We do not offer refunds, exchanges or store credits on custom items. If there is an issue with your custom piece, we'll happily fix it.

We are not responsible for lost postage. For all postal enquires, please contact Australia Post If you have any issues with international delivery please contact australia post - If calling from overseas this is the number (+6188479045)- contact us via email aswell and we will be happy to help in any way we can. 

If your international order is not delivered and is returned to us you are responsible for postage to re-send it, or we can offer a refund. 

Lost parcels will always return to sender - in which case you are entitled to the above once we receive it back.

If you have any issues with international delivery please contact australia post - If calling from overseas this is the number (+6188479045)

DO NOT HESITATE TO CONTACT US- we will be more than happy to help <3

PROCEDURE

 To be eligible for a refund:

1) Within 24hrs of receiving the garment contact customerservice@truecolourss.com to request a refund (we will check your tracking) 

Please ensure you send the item back with all its packaging. (even if its ripped)

If an item is returned without packaging (labelled bags) we will deduct a repacking fee. 

2) Within 48hrs of our reply, please email your return tracking information.

3) All returns must be back to us within 14 Business days

No refunds on "Sale" items 

No refunds on Accessories

No refunds on swim style bottoms/ one pieces (for sanitary purposes)

YOU CANNOT BUY MULTIPLE SIZES AND RETURN WHAT DOESN'T FIT - SAME GOES FOR PURCHASING

MULTIPLE SETS AND RETURNING WHAT YOU DON'T WANT. 

I AM MORE THAN HAPPY TO EXCHANGE SIZING OR STYLES IF THEY ARE NOT RIGHT. 

FAULTY GOODS

Oh No! First of all, we are so sorry. Whilst this very rarely happens, mistakes can slip through the cracks. Please email us with your order name and any images/details of the product and we will sort this out ASAP for you.

CANCELLED EVENTS

If you event has been cancelled or postponed, we are unable to accept returns unless your order meets the above policy.

STORE CREDIT & EXCHANGES

All store credits will receive back 100% of the item value. No postage will be included. All exchanges need to be posted back at your expense. 

REFUNDS

All money refunds incur a 10% restocking fee. No shipping costs will be refunded.

HOW DO I RETURN?

STEP 1 

Firstly we would love to resolve any issues you may have please email us customerservice@truecolourss.com.

Please ensure your item is eligible for a return prior to organising a return. See above for conditions.

STEP 2

Please write/print out a note stating your full name (order name) and outlining if you would like an exchange/ store credit (100% back) or a money refund (90% back). Please include this note in your parcel to ensure that we get this correct!

STEP 3

Once we have received and have assessed your return we will issue a refund/store credit within 1-5 business days. An exchange can take up to two weeks. We will prioritise urgent exchanges. Depending on your bank institution, it may take a further 1-10 business days for the money to arrive in your account. An email will be sent with confirmation of your refund.

STEP 4

Please contact us for the return address - customerservice@truecolourss.com